Returns & Refunds

The short version

Unopened, sealed bottles can be returned within 7 days of delivery. Opened fragrance cannot be returned for hygiene reasons — unless it arrived damaged, faulty, or the wrong item was sent, in which case we make it right at our cost.

Eligibility

• Return requested within 7 days of delivery
• Bottle, box, cellophane and any seals intact and unused, in original packaging
• Proof of purchase (order reference or confirmation email)

Not eligible

• Opened or used fragrance, or bottles with a broken seal — this is a hygiene and safety requirement, not a preference
• Bandhan bespoke commissions (made to order for one client)
• Discovery sets and samples
• Items marked non-returnable on the product page
• Requests made after the 7-day window

Damaged, faulty or wrong item

Email hello@maunaroma.com within 48 hours of delivery with your order reference and photos of the item and packaging. We’ll arrange a free pickup and send a replacement, or a full refund if you prefer. This does not affect your statutory rights.

How to start a return

1. Email us with your order reference and reason. We reply within one business day.
2. If eligible, we arrange a reverse pickup where serviceable, or share a return address.
3. Once we receive and inspect the item, we approve the refund.

Refunds

• Approved refunds are issued to the original payment method within 5–7 business days of inspection. Bank posting times vary.
• For prepaid orders returned by choice (not a fault), the original shipping charge and the reverse-pickup cost are deducted.
• For faulty, damaged or wrong items, you are refunded in full with no deductions.
• Cash-on-delivery orders are refunded by bank transfer to an account you nominate.

Cancellations

You can cancel before dispatch for a full refund — email us as soon as possible. Once an order has shipped it follows the return process above.

Contact

Maun Aroma Private Limited — hello@maunaroma.com — Monday–Saturday, 10am–6pm IST